Patient Safety and Quality Care

The Medical City, Clark is committed to deliver quality healthcare to ensure customer satisfaction. Our pledge is to continually improve our Quality Management System and comply with statutory and regulatory requirements.

Quality Standard System Certification

Last July 24, 2019, The Medical City Clark Ambulatory Surgical Center is awarded a Quality Standard System (QSS) Certification by the Philippine Accreditation on Healthcare Organization (PCAHO).

The QSS certification shows our continuous commitment excellence in quality service to our clients. This ensures that we comply with the highest standards of quality and safety. Through this certification various quality improvement projects are implemented which focus on ensuring clients receive the right care with the right time and right resource. In the Philippines, the PCAHO is the recognized accrediting body of the Department of Health (DOH) in certifying the presence of an exceptional Quality Management System in healthcare institutions.

The QSS is similar to Quality Management System of ISO 9000:2000 with major difference of having specific requirements based on the operations of healthcare medical clinics as compared to a set of generic standards of the ISO.

Culture of Quality

The Medical City Clark adheres to the standards of the Joint Commission International (JCI) as patterned with the practices and accreditation of The Medical City. Continuous improvement is part of the everyday lives of TMC Clark partners in delivering their services to the patients. Following the standards of JCI means that our patients receive only the excellent care and treatment at the right time, with respect to the patient’s rights, cultural beliefs, and spiritual inclinations.

Quality Improvement and Safety Division

The Quality Improvement and Safety Division provides a centralized structure for the oversight and coordination of quality improvement and safety programs of the  hospital. TMC Clark ensures that personnel are equipped and trained to deliver quality healthcare.

  1. Systems Process Improvement:

Documentation of units’ actual processes incorporating process improvement recommendation that will increase efficiency of employees and increase satisfaction of clients and patients

  1. Quality Management:

Ensures implementation and compliance of developed policies and procedures and monitors each unit on their quality indicators

Quality Improvement and Safety Council (QUIC)

The Hospital Quality Improvement and Safety Council, as described by The Medical City, is the anchor for all quality activities of the organization. It composes of different leaders and managers of both patient care units and administrative units to allow collaborative and cross-functional teams which oversee and ensure the quality improvement of the institution. The program key areas of operations include:

  • Assessment, endorsement, and discharge planning of high risk patients
  • Prevention of hospital care-related infections
  • Medication Safety
  • Device use Safety
  • Surgical Safety
  • In-hospital mortality
  • Blood Safety
  • Laboratory Safety
  • Radiation Safety
  • Anesthesia Safety
  • Facilities Management

Culture of Safety

I Speak Up, I Own Campaign

All staff and TMC Clark partners are encouraged to speak and voice out their quality and safety practices on their units. With the campaign, the staff are also encouraged to voice out quality and safety issues without the fear of being reprimanded or punished.

Patient Safety

Patient safety is the top priority of the institution, hence, the presence of hospital safety officer and committee to oversee the over-all safety of the whole institutions. The hospital ensures Disaster Preparedness and Risk Reduction by conducting regular Safety Audit and Awareness Campaign. Compliance to Safety regulations and government policies are utmost observed.

Infection Prevention and Control

The presence of Infection Control Committee oversees all the programs relating to infection prevention and control in the hospital. Monitoring of hospital acquired infection is also part of the Safety programs and ensuring that activities relating to the prevention of such are being planned and implemented. Compliance to hand hygiene practice is also part of the culture to ensure healthy environment for both patients and employees.


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