PATIENT GUIDE & FEATURES
Thank you for choosing The Medical City Clark. We are committed to providing the highest-quality care in a supportive, respectful, and compassionate environment. This includes helping patients and families feel confident and comfortable when they seek care, when they talk with their doctors, nurses and staff, and when they go through the entire process from admission to final discharge.
We have developed this guide to help make your visit as pleasant and comfortable as possible.
If you have any specific concerns or special needs, please contact the Customer Support at (045) 300 8888 local 80008 or 0916 448 8046. Thank you for choosing The Medical City Clark. We hope your stay will be short and your recovery complete.
Virtual Tour
Admission Procedure
Emergency Admission
Patients and their companion/s will be directed to the Department of Emergency Medicine (DEM) located at G/F Main Building for thorough medical evaluation. Upon the request of a DEM admitting physician, they will be instructed to proceed to the Admitting Office to coordinate the process of admission in detail.
Non-emergency Admission
For scheduled admission, patients and their companion/s are directed to the Admitting Section located at 2/F Main Building.
Before admission, our admitting staff will be requesting for the following:
- Doctor’s Order for Admission indicating directives of personal physician regarding the patient’s case
- Valid Identification Card with photo
- Accredited HMO-issued member’s ID
- Digitized SSS ID
- Driver’s License
- GSIS ID
- Healthcare insurance card or document
- Integrated Bar of the Philippines ID
- Passport
- Persons with Disability ID
- PhilHealth ID
- PRC ID
- Senior Citizen ID
- Unified Multi-Purpose ID
- HMO or Insurance Card
- Letter of Guarantee or Letter of Authorization (LOA) from company or HMO Coordinator
Patient Data Sheet
Patients and/or their companion/s will be asked to accomplish the Patient Data Sheet containing pertinent patient medical information. Patients must provide complete and truthful information about their health as these will be used as basis for medical assessment and treatment.
All patients are given identification tags indicating full name, date of birth, patient identification number, and the name of the attending physician. The identification tag must be worn throughout the duration of hospital stay.
Admission Fee
An initial deposit may be required before admission at Manila Doctors Hospital. For non-emergency cases, an initial payment/admission fee is required according to the prescribed schedule of fees.
Company or HMO-sponsored accounts may no longer be required to pay the deposit depending on what is indicated in the Letter of Guarantee or Letter of Authorization (LOA) presented. To contact an admission representative, call (02) 558 0888 locals 3410, 3411 and 3412.
Health Risk Assessment
Accommodations
HMO Information
PhilHealth
Billing & Payment
Getting to TMCC
How To Get To The Medical City Clark?
- Take the PUJ at Route 5 to get The Medical City Clark.
- Take the PUJ at Route 2 to get to the Berthaphil Compound III for its Ambulatory Center.
- Pick-up and drop off points at the main entrance. Every interval is 15 minutes.
- Turn right at the first intersection.
- Proceed through Yokohama, turn left at the GGLC intersection, then follow signposts towards The Medical City Clark.
- Turn right at the first intersection and go straight ahead.
- Turn left at the next intersection and turn another left at the GGLC intersection.
- Follow the road to The Medical City Clark (beside the exit toll).
Medical Records
